e-portfolio training in customer service

These City & Guilds qualifications help to build and recognise good practice in customer service in any industry. Anyone dealing with customers, whether internal or external, will benefit from gaining knowledge, understanding and experience of dealing with routine and more difficult interactions, developing confidence in their use of language and learning about the processes to make their role more effective. At level 2, learners will have the opportunity to improve their own skills and to support others within their team in delivering excellent customer service. The level 3 qualification looks at customer service as a competitive tool and encourages learners to find solutions inside and outside their organisation and to think strategically.

PBD specialises in business and administration training. These City & Guilds qualifications will suit those aspiring to a role in adminstration or those already in such a role who are looking to develop their skills and achieve promotion. They will help to develop understanding and skills in a broad range of activities such as information management, event co-ordination and implementing procedures and systems.

Our qualified assessors give learners all the support they need - both in the workplace and at home