Employers are our clients, and we recognise the importance of responding promptly to enquiries and providing good customer service. Many employers have switched to PBD from other training providers, and we are continually surprised by how often this simple message is not grasped.
After you contact us, we will arrange an appointment for an assessor to visit you. S/he will answer any questions you have and conduct a brief health and safety assessment of the workplace, before meeting your learners. At this meeting, s/he will explain the process, assess whether the learners have the ability and commitment to succeed, identify the most appropriate qualification for them and provide any guidance or support that they need.
Once registered, learners will complete a six week induction period, during which they will be set work and receive intensive support while things are unfamiliar. This also allows them, you and us to be sure that they are on the right track. During this period we will create an individual learning plan.
At the end of the first six weeks we will decide, together, whether we want to continue the learner’s our training. If we don’t, we will give them appropriate information and guidance on other possibilities. If we do, we will start them on a programme of regular observation visits and written work. Their assessor will be the main point of contact for support or for any problems.
Observation visits tend to be more frequent at the start of the process, with ongoing support by email, telephone and Skype. In general, we try to integrate the various elements of an apprenticeship as far as we can, so that it doesn’t feel to the learners as if they are doing several separate qualifications at the same time. Very often, a piece of work that they do for one qualification can be used as evidence for others.