Your first point of contact for any issues or concerns should normally be your assessor. If you have a problem with your assessor, or if you have a complaint which you feel should be handled by someone else, please contact us by telephone (on 01440 731731) to see if we can resolve the matter informally. If we can’t, you may complain in writing to the Training Director. Each written complaint will be acknowledged within five working days. We aim to determine all complaints within 20 working days of receipt. If you are dissatisfied with our decision you may appeal to the Board of Directors or, in the last resort, to the Education and Skills Funding Agency or the awarding organisation as appropriate.
Apprentices may also contact the Apprenticeship Helpline on 0800 015 0400 or firstname.lastname@example.org
We hope that it is more likely that you will want to make a compliment rather than a complaint. Compliments are always welcome and can be made either informally, or in writing to the Training Director. All feedback will be passed on to the individual(s) concerned.